Terms of Service

1. Acceptance of Terms

By accessing our website, submitting wholesale inquiries, requesting samples, and placing bulk orders with Yipan Travel Products Co., Ltd., you confirm that you fully read, understand and agree to all the terms listed below. If you disagree with any clause, you may not use our website or purchase our disposable slipper products.

These Terms of Service apply to all individual buyers, company purchasers, hotel groups, Airbnb operators, airline suppliers and all commercial clients based in the United States and other overseas regions.

2. Product & Quotation Rules

• All quotations are calculated in USD, valid for 30 calendar days from the date sent to buyers.
• Unit prices are based on the order quantity specified in the contact; unit cost will adjust if your final order volume changes significantly.
• Product sizes, fabric thickness, sole materials and colors follow the standard product descriptions. Custom specifications will be confirmed via pre-production mockup before mass production.
• Free digital logo mockup service is provided for OEM custom orders; physical sample fees will be deducted from your first bulk order payment.

3. Sample Policy

Buyers may request pre-production samples to check material quality, printing effect and hand feel.

• Sample cost and international shipping fee shall be borne by the buyer in advance.
• Sample production time is 3–7 working days, delivery time to US ports takes 7–15 days depending on courier.
• After you place a formal bulk order with quantity reaching our minimum order quantity (MOQ), we will refund or deduct the sample cost from your order balance.
• Custom logo samples require buyers to provide complete high-resolution brand logo files.

4. Order & Payment Terms

• Formal order is confirmed only after receiving your deposit payment and signed sales contract.
• Standard payment term: 30% deposit to start mass production; 70% balance paid before shipment loading.
• We accept wire transfer as our primary payment method. Third-party payment service handling fees shall be undertaken by buyers.
• If buyers delay deposit payment over 15 days, we reserve the right to cancel your order and release production capacity to other clients.

5. Production & Quality Inspection

Our factory implements full-process quality control for all disposable slipper orders:

• Standard production cycle is 10–20 working days after deposit receipt, excluding shipping time.
• Our QC team inspect fabric texture, printing clarity, anti-slip sole adhesion and packaging before delivery.
• Buyers can arrange third-party inspection teams to check goods at our factory before shipment at buyer’s own cost.
• Minor color difference caused by raw fabric batches is normal and not classified as defective products.

6. Shipping & Customs Responsibility

• Shipping cost to US ports (Los Angeles, New York, Miami etc.) is listed separately on quotations, freight price fluctuates with international sea freight market.
• We are responsible for loading goods into containers and providing full set of customs documents (commercial invoice, packing list, certificate of origin).
• All import tariffs, customs clearance fees, local delivery fees inside the US shall be fully borne by the buyer.
• We will track container logistics and send real-time shipping documents to buyers after vessel departure.

7. Return & Refund Policy

Refund or replacement service only applies to goods with confirmed mass production defects verified by both parties:

• Buyers must provide clear photos or video evidence of defective products within 7 days after receiving cargo.
• We will arrange reproduction, partial discount or refund for confirmed defective items as mutually agreed.
• No refund or return for goods rejected simply due to personal preference, wrong order quantity or wrong custom design confirmed by buyers before production.
• Shipping cost for returned goods shall be covered by the buyer unless the defect is fully caused by our production error.

8. Intellectual Property & Copyright

All website texts, product images, factory pictures, design drafts and catalog content are the intellectual property of Yipan Travel Products Co., Ltd.. No one may copy, download, modify or republish our content for commercial use without written authorization.

Buyers guarantee that the brand logos, patterns and texts they provide for OEM customization do not infringe any third-party trademark or copyright. All legal risks arising from unauthorized patterns shall be undertaken solely by the buyer.

9. Website Use Limitation

Users are prohibited from using automated bots, crawlers to mass scrape our website data, sending malicious spam inquiries, or publishing illegal, violent and fraudulent content through our contact form. We reserve the right to block IP addresses that violate the above rules.

10. Force Majeure

We will not be liable for delivery delays or order losses caused by uncontrollable force majeure events, including natural disasters, factory power failure, international port congestion, sea route suspension, government policy restrictions and other objective factors beyond our reasonable control. We will communicate with buyers timely and adjust production schedule reasonably.

11. Modification of Terms

We reserve the right to revise these Terms of Service at any time according to business adjustments and international trade rules. The updated version will be published on this page with the latest update date. Your continued inquiry and order behavior after updates means you accept the revised clauses.